Frequently Asked Questions


We accept VISA and MasterCard for the initial deposit. The remaining balance must be paid upon delivery in the form of a cashiers check, money order, or cash.

We are licensed and insured to haul automobiles and not household goods. You may pack up to 100 pounds of soft goods in the trunk. Please note that insurance does not cover personal items. Firearms, hazardous materials, illegal substances, or contraband are not permitted.

It is best if you are. However, if you can’t be there, you must specify someone who can be responsible to sign the Bill of Lading at pick up. Since most deliveries are COD, you or whoever you appoint to receive the car must be prepared to pay the driver at delivery.

Transit times vary according to the origin and destination points, as well as the driver’s route and load schedule. If your vehicle is to be picked up in smaller out of the way locations, it may take a little longer to get to it. We will make every effort to have your vehicle picked up and delivered on the dates you specify.

No. The rate we quote includes tolls, door to door shipping, and insurance coverage. We do ask that you confirm whether or not your vehicle is running or if it is oversized.

Yes, door to door shipping is included in your rate. However, many cities have restrictions on large trucks that prohibit them from driving into certain areas. If access to your home is limited or restricted by narrow streets, speed bumps, tight turns or low-hanging tree limbs, the driver may ask you to meet him/her at a convenient location nearby.

Yes, we have cargo insurance. You cannot be granted DOT Authority without it. Your car is insured should it be damaged in transit. The carriers we work with are required to be insured as well.


If you have any further questions, please email us at: sales@cimarronautotransport.com